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Why is my outlook window not opening when sending email from Eclipse

Your Outlook program may have had an update recently, and now emails aren't being sent from Eclipse.


In Stock & Accounting, click System in the top left, then click This PC's Outlook Settings.


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Ensure you have ticked the box for Supports 64 bit Outlook.


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If you are still experiencing email issues, the EmailSenderCaller64 file must be extracted from the Eclipse folder.


Paste the following file path into file explorer: C:\Program Files (x86)\Eclipse

Find the zip file labelled EmailSenderCaller64.

Highlight the file, then right click.


https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51177168222/original/EEMX_WO9XORzfAJWPNg8fvVCseKPI2puBA.png?1724206938


Click Extract All.

Ensure the file destination is the same as the below screenshot, then click Extract.


https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51177168559/original/Bclzodib6lLHsZa6RmrDSWBx8bLzOZnNSA.png?1724206986


You may be prompted for an administrator username and password when extracting, your admin team or IT company will have these details