Do NOT use the void button while the transaction is part of a batch. This is only for use in very specific cases where the transaction has processed as part of the batch and then failed while processing with the bank. Voiding a transaction while part of a batch will cause you problems if this is not the case.
1. In the Accounts Payable tab, click Batch Payment.
2. Find and select the batch it is a part of in the batch payments screen.
3. Unroll the batch if it has been rolled up. Using the Batches button in the top left and then select Unroll Batch from the drop down menu.
4. Unlink it from the batch by deleting the batch using the Batches button in the top left and then selecting Delete Batch.
5. Now once it is in the unlinked transactions section we can void the payment. Please ensure it is not linked to a batch before you void, otherwise it won't void correctly and you'll need to call us to fix it. To void the payment Right Click on it and select Void.
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