To ensure your service technician analysis report is as accurate as possible, you can apply productivity and efficiency percentages against each service technician.
Working Time - which is defined as the hours at work and paid (usually a 38 hour week) compared as a percentage to the hours clocked on to jobs. In a perfect scenario, a technician would be at work for 38 hours and clocked on to jobs for 38 hours therefore being 100% productive.
Efficiency - this is the percentage comparison between the time it takes a technician to do a job and the time you are able to charge a customer. For example, an apprentice may have a 50% efficiency rate compared to a senior technician. It is quite common during service jobs where a manufacturer specifies a charge time for a service, that a technician can do the work in less time. It is quite common, particularly in vehicles and motorbikes for technicians to be more than 100% efficient.
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